FAQ

CRM stands for Customer Relationship Management, a term first coined in the 1990’s The literal and original meaning of the expression “Customer Relationship Management” was, simply, managing the relationship with your customer. Today it is used to describe IT systems and software designed to help you manage this relationship.

Customer relationship management (CRM) is a system for managing how a company manages all its interactions (calls, meetings, emails, sales) with each customer.The objective is to have a “360 degree view” of the customer, all information about the customer in one place.Customer relationship management systems (CRM systems) is software that can help manage this task.

Traditionally, all CRM systems were in-house applications, that is they were installed and ran on servers within the organisation. Nowadays, newer CRM systems are Cloud based, that is the application and data is all held on the CRM providers’ servers in a datacentre, and accessed via a browser. Cloud CRM, also known as Software-as-a-Service (SaaS) CRM, online CRM and Web CRM, has a number of technical and pricing advantages:

SFA (Sales Force Automation) is (or was) a name for a software application given to sales people, normally field (out of office) sales people, to help them sell. It includes either contact management or opportunity management, together sometimes with email and calendaring (diary sharing). It can run on laptops or handheld PDAs, and can be of quite specialist design

You Data is 100% safe, we take data security very seriously. The installation is done at our premises with high firewall security. The data is legally yours, you can download a copy of it at any time. No customer can access another customer’s data.

Data can be backed up as many times as possibly manually and even automated for a specific time as to when and where your data has to be backed up. Data can be stored in USB pendrive, External HardDisk, Memory Card, Your personal mobile phones, laptops, tablets, IPads etc.

Any normal computer system can be used to access RealEstateCRM.We support FireFox, Chrome, Safari and version 7 and above of Internet Explorer.

RealEstateCRM run on all desktops and laptops as well as any smartphone devices or tablet, functioning as a mobile CRM that will adapt to the device you are currently running the system on. Just fire up the browser on your device and the CRM software automatically detects what device you are on and adjusts accordingly.

Apps on smartphones, such as iPhones and Android devices, the CRM system also integrates into the device to call telephone numbers, ie Click to Call service..

We are proud to say that our implementation process is fastest in the world today. Our on-time implementation provides 100 percent go-live in just 1 month.

As you know Infrastructure ERP is a web-based ERP solution. We provide on-time, on target support to all our customers irrespective of where their branches or offices are located. Also our consultants can connect on your server on real time for any kind of support required.

Infrastructure ERP is developed on J2Fx which works on JAVA. J2Fx enables faster programming, robustness and reliability on application development. Platform independent application can work on Linux, MAC, Windows etc. Operational on tablets mobile phones, laptops and PCs

Not only Infrastructure ERP helps business grow but also it further provides the feasibility to adapt business dynamics. Infrastructure ERP can be configured without any programming assistance to adapt the new process of the new product. Besides, Infrastructure ERP is range compatible, which simply means, no matter how big you are or you grow, Infrastructure ERP can be expanded to fit to any range.

Infrastructure ERP can also be accessed from Mobile device (It is tested on android and apple devices). The application in the mobile device appears to be similar as desktop device without any generation loss.

Keeping our customers (SMBs who want to implement ERP with minimum investment) in mind Infrastructure ERP was developed. An affordable ERP which will suit their needs and wallet.

Yes, it will be provided as SaaS where Infrastructure ERP helpdesk will provide maintenance, technical and support of the software.

Your Infrastructure ERP administrator can create new users, and there is no limit to the number of users. The number of users who can log-on to the system at any one time is however, limited by the number of concurrent user licenses you have purchased. Additional user licenses can be purchased at any time.

The Infrastructure ERP is ideal for organizations with limited IT resources. We have many features to reduce system administration efforts. In addition Infrastructure ERP offers remote administration where we can provide support from our offices. Once the system is set-up and installed only routine maintenance and system administration required is adding new users or changing user security profiles

Infrastructure ERP has a complete set of data transfer utilities. Item master, bills of material, inventory as well as Sales Orders, Invoices, Purchase Orders can all be transferred. A major factor in changing systems is losing access to all the sales and transaction history.