Scope of Work / Service: 

• Maintenance of Software against browser and OS updates for running of the functionality and process operation as set at the time of Project “Go Live”
• Technical and functional support for operations and attention for show-stopper in StrategicERP for routine operation
• ERP Support for routine operation through support@strategicerp.com and ERP Service Tickets (Monday to Saturday- 1000hrs to 1900 hrs)
• Statutory updates as and when released by authority without development cost. Deployment cost will be as per the manpower need for testing and training
• Backup of software, maintenance of backup files and deletion of old backups
• Backup recovery support availability in case of checking and recovery needs
• Quarterly visit of service engineer for review / audit of StrategicERP Operations, if required by client. Manpower cost to be paid
• Functional guidelines on operations of StrategicERP for new user @ Project. Training manpower cost applicable

Notes : 

• Clients are fully responsible for the functioning of network connectivity during the entire operation of StrategicERP.